At Tablo, a product of Sodio (BlockAI Software Solutions), we prioritize customer satisfaction and strive to provide the best restaurant management experience.
This Refund and Cancellation Policy explains the terms under which refunds and cancellations are processed.
Please read this policy carefully before making any purchases or subscriptions.
1. Subscription Plans and Payment Terms
- Tablo offers various subscription plans that may include monthly, yearly, or one-time payment options.
- Payments for all subscription plans are processed securely using trusted third-party payment gateways.
- All fees for Tablo services are clearly mentioned during the purchase process and are non-negotiable once agreed upon.
2. Cancellation Policy
a. Cancellation by the User
- You may cancel your subscription at any time by contacting our support team at contact@sodio.tech or through your account dashboard.
- Cancellation will prevent further charges after the current billing cycle but does not result in a refund for the remaining subscription period.
- For subscriptions with a free trial period, cancellations during the trial period will not incur any charges.
b. Cancellation by Tablo
We reserve the right to suspend or cancel your subscription under the following circumstances:
- Violation of our Terms and Conditions.
- Non-payment of subscription fees.
- Misuse or unauthorized use of the software.
If Tablo cancels your subscription due to your violation of our policies, no refunds will be provided.
3. Refund Policy
a. Eligibility for Refunds
Refunds are applicable under the following conditions:
- Technical Issues: If Tablo fails to deliver the promised functionality due to technical issues within the software, and our support team is unable to resolve the issue within a reasonable timeframe.
- Duplicate Payments: If you have been charged multiple times for the same subscription.
- Failure to Activate Services: If your subscription is not activated after payment due to errors on our part.
b. Ineligibility for Refunds
Refunds will not be provided under the following circumstances:
- Change of mind after subscribing.
- Lack of usage or decision not to use the software after the subscription has started.
- Violation of our Terms and Conditions or misuse of the software.
- Dissatisfaction due to reasons other than technical issues.
c. Refund Process
To request a refund:
- Contact our support team at contact@sodio.tech with details of your subscription, payment, and the reason for your request.
- Our team will review your request and may require additional documentation or information.
- Approved refunds will be processed within 14 business days and credited to your original payment method.
4. Free Trial Policy
Tablo may offer a free trial period for new users. The terms of the free trial include:
- No charges during the trial period.
- Subscriptions must be canceled before the trial ends to avoid charges.
- If you do not cancel during the trial period, the subscription will automatically convert to a paid plan, and no refunds will be provided for charges incurred after the trial.
5. Termination and Account Deactivation
If you terminate your account:
- No prorated refunds will be provided for the unused portion of your subscription.
- You will retain access to the software until the end of the current billing cycle unless explicitly stated otherwise.
6. Dispute Resolution
If you believe your refund request has been unfairly denied, you may escalate the matter by contacting our escalation team at contact@sodio.tech. We are committed to resolving disputes amicably and in accordance with this policy.
7. Changes to This Policy
Sodio (BlockAI Software Solutions) reserves the right to update or modify this Refund and Cancellation Policy at any time. Updates will be communicated through the software or via email, and the revised policy will take effect immediately.